Learn how to conduct a health reference interview using ethical
and effective communication strategies in this 4 credit/4 module asynchronous
online class. Through interactive, self-paced tutorials, discussion forums, and
a synthesis exercise, users will learn:
- What is a health reference interview
- How the library can protect patrons’ health privacy and confidentiality using ethical guidelines from library associations
- Effective communication strategies to identify the health information needs of patrons
- Simple methods for evaluating online health information that can be easily explained to patrons
This is an on-demand class. To register and receive an enrollment key via email, please visit the Introduction to Health Reference (new window) class page on nnlm.gov.
Contact email@example.com with questions. | Updated May 1, 2020.