Learn how to conduct a health reference interview using ethical and effective communication strategies in this 4 credit/4 module asynchronous online class. Through interactive, self-paced tutorials, discussion forums, and a synthesis exercise, users will learn:

  • What is a health reference interview
  • How the library can protect patrons’ health privacy and confidentiality using ethical guidelines from library associations
  • Effective communication strategies to identify the health information needs of patrons
  • Simple methods for evaluating online health information that can be easily explained to patrons

This is an on-demand class. To register and receive an enrollment key via email, please visit the Introduction to Health Reference (new window) class page on nnlm.gov.

Contact nto@utah.edu with questions. | Updated May 1, 2020.