Learn how to conduct a health reference interview using ethical and effective communication strategies in this 4 credit/4 module online and self paced class. Through narrated interactive, self-paced tutorials, forums and a quiz, you will learn:

  • What is a health reference interview
  • How the library can protect patrons’ health privacy and confidentiality using ethical guidelines from library associations
  • Effective communication strategies to identify the health information needs of patrons
  • Simple methods for evaluating online health information that can be easily explained to patrons

Newly revised in August 2022, this updated class includes new narrated, interactive tutorials. 

Click here to register and receive enrollment key. 

Updated April 19, 2023 | nto@nnlm.gov